If you want to submit a complaint about a product, fill in the form. Of course, you’ll be reimbursed for your purchase if you’re not satisfied. When something has gone wrong with a product, we make sure to investigate what may have happened. That’s why we’d be very grateful if you provide as much detailed information as possible in the message field. It makes it easier for us both to help you and to prevent issues in the future.

Please keep the product and its packaging until you’ve heard back from us!